Refund policy
Welcome to GadgetEdge
At Gadgetedge, customer satisfaction is our top priority. We strive to provide high-quality technology products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return within 7–14 days of receiving your order, provided that:
- The item is unused and in its original condition
- The product is returned with original packaging, accessories, manuals, and tags
- Proof of purchase or order confirmation is provided
- The item is not damaged due to misuse, mishandling, or unauthorized modifications
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Digital/downloadable products
- Gift cards
- Clearance or final sale items
- Used, damaged, or incomplete products
- Customized or personalized items
3. Refund Process
Once we receive and inspect your returned item:
- You will receive a confirmation email regarding the status of your refund
- Approved refunds will be processed to your original payment method within 5–10 business days
- Shipping charges are non-refundable unless the item received was defective or incorrect
4. Exchange Policy
If you receive a defective, damaged, or incorrect product, we will gladly offer:
- A replacement
- Store credit
- Or a full refund, depending on product availability
Please contact our support team within 48 hours of delivery for quick assistance.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service to ensure safe delivery
6. Damaged or Defective Products
If your order arrives damaged or faulty:
- Take clear photos of the product and packaging
- Contact our support team immediately
- Our team will review your request and provide a resolution as soon as possible